About Our Products
What types of tropical apparel do you offer?
We specialize in premium island-inspired clothing including t-shirts, jackets, pullovers, hats, and accessories. Our collections feature tropical designs perfect for vacationers and those who love beach-inspired fashion.
What are your most popular collections?
Our customers love our Freedom Collection, Fan Favorites, and seasonal Featured items. We also offer special gift selections for men, women, and kids.
Are your products made from quality materials?
Absolutely! We use premium cotton blends and high-quality materials to ensure our tropical apparel is comfortable, durable, and maintains its vibrant island-inspired designs wash after wash.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save your information for faster future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get your tropical styles to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected] within 1 hour of placing your order.
Shipping & Delivery
What shipping options do you offer?
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: On orders over $50 via EMS, delivered in 15-25 business days
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.
How can I track my order?
All orders come with tracking. Once your order ships, you’ll receive an email with your tracking number and instructions for following your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receiving your order. Items must be unworn with original tags attached. Please contact our customer service to initiate a return.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Contact Information
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is your company located?
Our headquarters is located at 3607 Birch Street, El Paso, US 79901. However, we ship our tropical apparel worldwide from multiple fulfillment centers.
Still have questions? Don’t hesitate to reach out to us at [email protected]. We’re always happy to help you with your tropical style needs!